Effective date: July 12, 2026
Last updated: July 12, 2026
Lucky’s Clean Lawn (“Lucky’s Clean Lawn,” “we,” “us,” or “our”) respects your privacy.
1. Information We Collect
Information you provide directly
We may collect information you voluntarily provide when requesting a quote, scheduling service, contacting us, or becoming a customer, including:
Your name
Email address
Telephone number
Preferred contact method
Service address
Community or property access information
Gate, lockbox, or entry instructions that you choose to provide
Number and approximate sizes of dogs using the yard
Information concerning dog behavior or service-related safety
Yard size, fencing, access points, and areas needing service
Current yard condition and estimated waste accumulation
Requested service frequency
Preferred service dates or scheduling restrictions
Yard photographs that you choose to upload
Requested add-on services
Messages, questions, comments, or other information submitted through the website
Information about how you heard about Lucky’s Clean Lawn
Please do not submit sensitive information that is not necessary for us to provide a quote or perform the requested service.
Payment and billing information
We may use Square to send invoices, process payments, maintain customer records, and manage recurring billing.
When you make a payment through Square, your payment information is processed by Square under Square’s own terms and privacy notices. Lucky’s Clean Lawn may receive transaction-related information such as the customer’s name, contact information, payment amount, payment status, date, receipt details, and other information needed to manage the customer account.
Please do not send payment-card information through our website quote form, email, text message, or social-media messages.
Information collected automatically
When you visit our website, Squarespace and other service providers used to operate the website may automatically collect information such as:
Internet Protocol address
Browser and device type
Operating system
Pages viewed
Referring website or source
Approximate location derived from an IP address
Date and time of visits
Website interactions
Cookie and analytics information
This information may be used to operate the website, maintain security, understand website traffic, and improve the visitor experience.
2. How We Use Information
We may use collected information to:
Review and respond to quote requests
Determine service availability and pricing
Contact you by your preferred communication method
Schedule, provide, and manage dog-waste-removal services
Confirm yard access and service instructions
Help protect customers, dogs, employees, contractors, and property
Send appointment, service, gate-closure, and completion notifications
Provide customer service
Send invoices, receipts, and payment reminders
Process one-time or recurring payments
Maintain customer and service records
Address billing questions, disputes, or service concerns
Improve our services and website
Prevent fraud, misuse, unauthorized access, or unsafe conditions
Comply with legal, tax, accounting, insurance, and regulatory obligations
Enforce our service policies and agreements
We will not use a gate code, lockbox code, or other property-access instruction for purposes unrelated to providing or managing your requested service.
3. Text Messages, Calls, and Emails
When you provide your telephone number or email address, we may contact you concerning:
Your quote request
Scheduling
Arrival or service updates
Yard-access questions
Completion notices
Invoices and payments
Changes caused by weather or unsafe conditions
Customer-service matters
Message and data rates may apply to text messages.
We do not require consent to receive promotional text messages as a condition of purchasing service. We will not send promotional text messages unless you have provided any consent required by law.
You may ask us to stop nonessential text or email communications at any time. Certain transactional communications may still be necessary while you remain a customer, such as schedule changes, invoices, safety notices, or service confirmations.
4. How We Share Information
We do not sell or rent your personal information.
We may share information only as reasonably necessary with service providers that help us operate the business, such as:
Squarespace, for website hosting, forms, security, and website analytics
Square, for invoices, payment processing, customer records, and recurring billing
Email, telephone, text-messaging, or cloud-service providers
Accounting, insurance, legal, or other professional advisers
Contractors or personnel assisting with authorized services, when necessary
These providers may process information according to their own privacy notices and contractual obligations.
We may also disclose information when reasonably necessary to:
Comply with a law, subpoena, court order, or lawful government request
Protect the rights, property, or safety of Lucky’s Clean Lawn, our customers, animals, or others
Investigate suspected fraud, misuse, unauthorized access, or illegal activity
Enforce our agreements and service policies
Respond to an emergency
Complete a sale, transfer, merger, restructuring, or other change involving the business, subject to applicable law
5. Yard Photographs and Property Information
Photographs uploaded through the quote form are used to evaluate the size, condition, access, and anticipated workload of the service area.
We will not intentionally publish identifiable photographs of your property for advertising or social media without permission.
Information such as your address, gate location, access instructions, dog behavior, and scheduling restrictions is used to prepare quotes, plan service, and provide safe access to the property.
Customers should avoid including people, vehicle license plates, private documents, security-system screens, or unrelated personal information in uploaded photographs.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies.
Cookies are small files placed on a browser or device. They may be used to:
Operate essential website features
Maintain website security
Process form submissions
Remember visitor preferences
Measure website traffic and performance
Understand how visitors use the website
Some cookies are necessary for the website to function. Other cookies may support analytics or performance measurement.
You may be able to manage cookies through the website’s cookie banner or your browser settings. Blocking cookies may cause certain website features to function improperly.
7. Third-Party Websites and Services
Our website may contain links to or use services provided by third parties, including:
Squarespace
Square
Facebook or other social-media platforms
Mapping, email, telephone, or messaging providers
When you leave our website or use a third-party service, that provider’s privacy policy applies. Lucky’s Clean Lawn is not responsible for the privacy practices, security, or content of third-party websites or services.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Prepare and follow up on quotes
Provide requested services
Maintain customer and payment records
Resolve service or billing concerns
Meet tax, accounting, insurance, and legal requirements
Protect the business and its customers
Establish, exercise, or defend legal claims
Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of.
Quote information from individuals who do not become customers may be retained for a reasonable period to follow up on the request, document the quote, prevent duplicate requests, and respond to later inquiries.
9. Data Security
We use reasonable administrative, technical, and physical measures intended to protect the information under our control.
These measures may include:
Password-protected business accounts
Restricted access to customer records
Secure payment processing through established providers
Device and account security measures
Limiting collection to information reasonably needed for business purposes
No website, email system, text-messaging service, electronic storage system, or method of internet transmission can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary email, text messages, or website forms.
If you believe your information or property-access instructions may have been compromised, contact us promptly.
10. Your Choices and Requests
Depending on applicable law, you may have the right to request that we:
Confirm whether we have information about you
Provide access to certain information
Correct inaccurate information
Delete certain information
Provide a copy of certain information
Stop certain nonessential communications
To make a request, contact us using the information at the end of this policy.
We may need to verify your identity before completing a request. Certain information may be retained when necessary for legal, tax, accounting, fraud-prevention, payment, insurance, or recordkeeping purposes.
Information processed directly by Square, Squarespace, Facebook, or another third party may need to be requested from that provider.
11. Children’s Privacy
Our website and services are intended for adults seeking property-maintenance services. They are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has submitted personal information to us, contact us so that we can review and, when appropriate, delete it.
12. Texas and Other State Privacy Rights
Residents of certain states may have additional privacy rights under applicable state law.
Lucky’s Clean Lawn will review valid privacy requests and respond as required by applicable law. We do not sell personal information and do not knowingly sell sensitive personal information.
You may contact us with questions or requests concerning your personal information using the contact information below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our website
Our services
The information we collect
Our service providers
Our business practices
Applicable laws or regulations
The updated policy will be posted on this page with a revised “Last updated” date. Continued use of the website after an update is posted means the updated policy will apply to future interactions.
14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:
Lucky’s Clean Lawn
Serving Ovilla, Midlothian, and nearby communities
Text or Call: 469-336-0600
Website: luckyscleanlawn.com
Email: luckyscleanlawn@gmail.com